Privacy Policy — Furry Kinship
Last updated: 10 September 2025

1) About This Policy
This Privacy Policy explains how Furry Kinship (“we”, “us”) collects, uses, shares and protects
personal data when you use our website and shop with us.

2) Data Controller & Contact
Furry Kinship is the data controller for your personal data.
Furry Kinship — Customer Support
Office 14174, 182–184 High Street North, East Ham, London, E6 2JA
support@furry-kinship.co.uk

3) Personal Data We Collect
• Identity and contact details (name, email, phone, billing and delivery address)
• Order details and transaction information (order contents, totals, payment status)
• Account data (login credentials, preferences, order history)
• Communications (emails and messages sent to support)
• Technical data (IP address, device/browser type, cookie identifiers)

4) How We Use Personal Data & Lawful Bases
We use personal data to:
• Take and fulfil orders, provide customer service, and manage accounts (contract)
• Meet legal, tax and accounting obligations (legal obligation)
• Prevent fraud, secure our site, and improve products/services (legitimate interests)
• Send optional marketing communications where you opt in (consent)
• Use non-essential cookies/analytics only with consent (consent)

5) Sharing Your Data
We share data only with trusted providers who help us operate our business: payment
processors, couriers, IT/hosting/security providers, and analytics providers (where enabled).
We require them to protect your information and use it only for the services they provide to us.
We do not sell personal data.

6) International Transfers
If personal data is transferred outside the UK, we use appropriate safeguards such as
UK-approved Standard Contractual Clauses or an adequacy decision.

7) Retention
We keep personal data only as long as needed:
• Orders/invoices: generally up to 6 years for tax and accounting
• Account/support records: as long as needed to provide services or resolve issues
• Technical/analytics data: for periods appropriate to the purpose, then deleted or anonymised.

We keep personal data only as long as necessary to provide our services and meet legal or tax obligations:

• Inactive customer accounts: deleted after 12 months of inactivity.
• Pending or failed orders: automatically removed after 7 days.
• Cancelled orders: retained for 30 days.
• Refunded orders: retained for up to 6 months.
• Completed orders: retained indefinitely for accounting and tax reporting.

Customers may request deletion of their personal data at any time by contacting us. If a deletion request is made, we will remove all personal information that is not legally required to be retained.

8) Your Rights
You can request access, correction, deletion, or portability of your personal data. You may
object to or restrict certain processing. Where we rely on consent, you can withdraw it at any
time. To exercise your rights, contact us using the details above.

9) Marketing Communications
We send marketing communications only with your consent (opt in). You can withdraw consent
at any time by using the unsubscribe option in our emails or by contacting us.

10) Security
We apply technical and organisational measures appropriate to the risk, including encryption in
transit, access controls, and regular review of our service providers.

11) Children
Our website is not directed to children and we do not knowingly collect data from children
under 16. If we learn that we have, we will delete it.

12) Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly
significant effects on individuals.

13) Complaints
You can complain to the UK data protection regulator if you are unhappy with how we handle
your data: Information Commissioner’s Office (ICO). We would appreciate the chance to
resolve your concerns first.

14) Cookies
We use cookies and similar technologies. Essential cookies are required for core site
functionality (e.g., cart/checkout). Non-essential cookies (analytics/marketing) are used only
with your consent. See our separate Cookie Policy for details.

15) Changes to This Policy
We may update this Policy from time to time. The version and date above indicate the latest
change.

16) Providing Data
Providing personal data may be necessary to enter into a contract with us (e.g., to deliver your
order). If you do not provide required data, we may be unable to supply goods.

17) Sources of Data
We collect data directly from you when you place an order, create an account or contact us.
We may also receive limited data from payment providers and couriers for fraud prevention
and delivery purposes.

18) Legal Basis Clarification — Legitimate Interests
Where we rely on legitimate interests (e.g., site security, fraud prevention, basic analytics), we
balance our interests with your rights and only process data necessary for those purposes.

19) Additional Terms for US Customers
• CAN-SPAM: We include our business name, a valid physical postal address, and an easy
unsubscribe in any promotional emails to U.S. recipients.
• CalOPPA (California Online Privacy Protection Act): We provide a readily accessible privacy
notice and disclose our approach to online tracking signals (Do Not Track/Global Privacy
Control). At present, industry standards for DNT are not uniform; we treat GPC signals as
opt-out preferences for targeted marketing where applicable.
• CCPA/CPRA: If we meet applicability thresholds, California residents have rights to know,
delete, correct, and opt out of sale/share of personal information. We do not sell personal
information. You may contact us to exercise rights available to you under applicable law.

20) Contact
Furry Kinship — Customer Support
Office 14174, 182–184 High Street North, East Ham, London, E6 2JA
support@furry-kinship.co.uk